Order Inquiries

Shipping & Delivery

Return & Exchange Policy
Contact Us

1. How Long Is the Processing Period?
Our processing time is 1-3 business days, Monday to Friday (GMT+8), excluding holidays.
Support hours: Monday to Friday, 9:30 AM - 6:30 PM (GMT+8).

2. Where is My Order Now? 
To track your order, please click Track Your Order or contact service@woodartdeal.com to get your order information.
Enter your tracking number and you can track your order.

3. How Do i Cancel My Order?
We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
Orders can't be canceled once the parcel is shipped out.

4. Will My Order Come in One Package?
Depending on the size and contents of your order, it may be shipped in multiple packages. If this happens, you will receive tracking information for each package.
1. Where Can You Ship？
We currently offer shipping only within the contiguous United States (excluding Puerto Rico, Hawaii, Alaska, Guam, and other non-contiguous regions.)
We do not provide shipping to international locations or U.S. territories outside the contiguous U.S. at this time.

2. How Long is Your Delivery Time?
We offer 2 shipping methods: Workshop Ship for products not in stock in the U.S., and USA Warehouse Ship for items that are in stock and ready for quick delivery. 
  • Workshop Ship ----- 21-38 business days to deliver to your door.
  • USA Warehouse Ship ----- 3-7 business days
The estimated delivery date for each product, including variations in delivery times for different sizes or colors, is clearly noted on the product page.

3. Can i Change My Shipping Address After Ordering?
If the shipment is already on its way, we won't be able to make any changes to the address.
So please contact us as early as you can via email at service@woodartdeal.com, live chat or phone, providing your name and order number. We’ll do our best to process your request.

4. How Much Do You Charge for Shipping？
We offer FREE shipping on all orders.

5. What Can I Do if My Order is Damaged Upon Arrival?
Please take a photo and contact us and send an email to service@woodartdeal.com, We will replace or refund your wallet for you, it is completely up to you.

5. What Should I Do if an Item is Missing or Damaged Upon Arrival?
If you receive a damaged or missing item, please take clear photos of the damaged item(s), packaging condition, and the shipping label. Then, contact us within 30 business days of receiving your order at service@woodartdeal.com. We will either send a replacement or issue a refund for the affected item.

We Accept Returns Within 30 Business Days.

1. How to Initiate a Return?
1. Contact our team at service@woodartdeal.com to start the return process.
2. Once approved, you will receive a Return Authorization (RA) number and return instructions.
3. Pack the item securely in its original packaging with all accessories.
4. Include RA Number: Clearly write the provided RA number on the outside of the package.

2. Who Will Pay For the Return?
Woodartdeal will cover return shipping and potential duties when:
  • You receive the wrong or damaged item.
  • There are manufacturing defects.
  • In this case, we’ll send you a prepaid return label within 24 hours, with no extra fees or potential duties.

Customer cover shipping and potential duties when:
  • Customer change their mind.
  • Customer select the wrong size.
In this case, we'll provide customer a billable return label within 24 hours, by email.


3. When Will I Receive My Refund?
If your return is approved, your refund will be processed and credited to your original payment method within 3 business days.

If you are unsatisfied with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email service@woodartdeal.com at first.

4. Return & Exchange Conditions
Items returned without authorization will not be accepted.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Please review our Return & Exchange Policy to ensure your return is hassle-free.
How Quickly Can You Answer My Question?
Most inquiries are addressed within 3 hours during business days and 36 hours on non-working days.

Phone: +86 190 6508 0691
Email: service@woodartdeal.com
Support Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)
Address: Room 201, 2nd Floor, Building 1, No. 76, Haitanwei, Tangxia Town, Pengjiang District, Jiangmen, Guangdong, CN. 529085